Email support
support@q-option.com — for account, wallet, and platform questions. We reply during business hours.
Contact support
Bring us the question. We’ll bring a clear next step.
For account, wallet, chart, or platform questions, send a message below or reach us through the channel that suits you. Never include your password or withdrawal PIN.
In-app messages
Signed-in traders can message support directly from the account dashboard for faster identity verification.
Help centre
Check the FAQ first — most account, deposit, and chart questions are answered there.
Support channels
We’re here to help.
Use the form for account questions and include enough context for the team to identify the issue without sharing sensitive credentials.
- Account and login assistance
- Deposit and withdrawal guidance
- Platform and chart feedback
- Mobile layout / scrolling issues
- VIP tier and invitation code questions
ResponseBusiness hours
PriorityWallet & access
ChannelsEmail & in-app
LanguagesEnglish support
Before you write in
A few things that speed up a reply.
Describe the screen
Tell us which page or tab you were on — wallet, trading room, or a public page.
Share what you saw
An exact error message or a short description of the unexpected behavior helps us reproduce it fast.
Skip the sensitive details
Never include your password, OTP, or withdrawal PIN — support will never ask for them.
For your security, never send passwords, OTP codes, or withdrawal PINs through this form or any support channel.