Quick facts
What most traders ask first.
ChartCandle + Line
AccessInvite + login
WalletDeposit / withdraw
HelpContact + in-app
Support centre
Answers before you enter the room.
Concise guidance for account access, trading controls, crypto, VIP tiers, deposits, withdrawals, charts, mobile access, and platform support on Q-Option.
Safety
Never share secrets.
Support will never ask for your password or withdrawal PIN. Include only enough context to identify the issue.
Getting started
Account & access
How do I create a Q-Option account?
Open the registration page, enter your details and invitation code, then sign in through the login page. Ask your referrer or platform administrator for an invitation code if you don't have one.
Why do I need an invitation code to register?
Invitation codes keep onboarding controlled and let us connect new accounts to the person or channel that referred them. Contact support if you registered without one and need help.
I forgot my password or can't log in — what now?
Use the contact page and select "Account / login" as the topic. Include the email on your account so support can verify and assist you.
Is my account access secure?
Login runs through a protected security gateway, and withdrawals require a separate confirmation PIN — support will never ask you to share either.
Trading room
Charts & trades
Where can I see the current asset price?
The trading room shows the selected market with a professional candle + line chart and a live price rail on the right, updated from a live BTC market feed.
How do I place a trade?
Select an asset and choose BUY or SELL. Confirm amount, duration, and projected profit in the confirmation layer before sending.
What does the candle + line chart show?
Each candle shows the open, high, low, and close for a period; the teal overlay line highlights direction so momentum reads at a glance.
Can I trade crypto on Q-Option?
Yes — visit the Crypto page for popular pairs like BTC, ETH, and SOL, all inside the same trading room and confirmation flow.
Why does the public chart look different from the trading room?
Marketing pages use the same Aether Terminal theme with teal candle/line rendering so demos match the platform branding exactly.
Wallet
Deposits & withdrawals
How do deposits work?
Open Wallet, choose an available method, follow the displayed instructions, upload your receipt, and monitor the request in transaction history.
How do withdrawals work?
Enter the requested amount and bank details, confirm your withdrawal PIN, and monitor approval status from transaction history.
How long does a deposit or withdrawal take to review?
Requests are reviewed in the order received. Higher VIP tiers receive priority review — see the VIP page for details.
VIP & rewards
Tiers & recognition
How do I become a VIP member?
VIP tiers are based on account activity — deposits, trading volume, and tenure — reviewed periodically. There is no separate purchase; see the VIP page for the full tier breakdown.
What changes once I reach a higher tier?
Higher tiers unlock faster wallet review, a more direct support channel, and earlier access to new markets and features.
Mobile & platform
Devices & support
Is there a Q-Option mobile app?
A native Android app is in active rollout. Until then, the mobile web app carries the full chart, wallet, and order flow — visit the Download page to add it to your home screen.
The page won’t scroll on my phone — what should I check?
Public pages are unlocked for vertical scroll. Hard-refresh (Ctrl+F5 / pull to refresh). If a menu is open, close it and try again.
Where can I get help?
Use the contact page or the support controls inside your authenticated account.
What is Q-Option recognized for?
See the Awards page for the standards we build the chart, wallet, and mobile experience against.
Need more help?